Job Opportunities

Job opportunities at Family Abuse Center

Workforce Case Management Specialist

Position Status: Full – Time Case Manager(s)

FLSA: non-exempt (hourly)

Supervised by: Director of Case Management Services GENERAL

DESCRIPTION AND PURPOSE: The overall responsibility of the Case Manager is to provide case management services to housing clients to ensure they acquire the skills and resources necessary to become self-sufficient.

QUALIFICATIONS: The qualifications listed below are representative of the education, experience, skill/ability, and licenses/credentials required. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions.

Education • Bachelor’s Degree (B.A.) in Social Work or related field. Master’s Degree (MSW) preferred. Knowledge of crisis intervention, case management, social work theory and ethics;

Experience • Experience in the field of domestic and/or sexual violence. • Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Skills/Abilities:

• Strong oral and written communication skills

• Strong organizational skills

• Speak effectively before groups of clients.

• Ability to maintain accurate data and documentation of client services

• Ability to resolve conflict

• Provide and receive supervision

• Demonstrates effectiveness as a member of a team as well as the ability to work independently

• Work in basic computer programs such as MS Word & Excel.

• Bilingual preferred.

Licenses/Credentials • N/A

RESPONSIBILITIES: • Obtains relevant social history, performs needs assessment for clients and goals, specifically on economic literacy and workforce readiness. • Provides all shelter and housing clients with group opportunities to learn about economic literacy and workforce readiness. • Provide individual coaching to clients on economic literacy and workforce readiness, offering referrals as necessary. • Provide current information on community resources including current information credit recovery, banking, workforce readiness. • Provide on-call and crisis line coverage as necessary. • In accordance with the “team” philosophy of the agency, may occasionally be required to carry out or assist with grant related tasks in addition to the duties listed above. • Believe in and act in accordance with the agency’s mission statement and goals • Experience working with diverse population and groups. • Read and interpret documents such as operating manuals and professional journals. • Write routine reports, correspondence and appropriate case notes. • Document all client services as well as community outreach work

Send cover letter and resume to Melissa.ishio@familyabusecenter.org

Part time Resident Advocate

Position Status: Full – Time

FLSA: non-exempt (hourly)

Supervised by: Shelter Manager

GENERAL DESCRIPTION AND PURPOSE: The Family Abuse Center depends on the Resident Advocates to ensure that our shelter is staffed 24 hours a day, 7 days a week. The primary responsibilities of the Resident Advocates (RA) are to provide crisis intervention and referrals on the 24-hour crisis line and provide resident assistance to those in the 24-hour shelter. R.As approve admission to FAC in accordance with policies and procedures, provide front desk coverage (answering incoming calls, assisting residents at front desk, etc.) in between hotline calls as needed, provides shelter intakes to incoming shelter residents and help clients move and settle into shelter. Other duties include crisis intervention, meal preparation, maintaining client records, and ensuring confidentiality.

Current Need: Must be available overnight shifts, weekends, and over the holidays.

QUALIFICATIONS: The qualifications listed below are representative of the education, experience, skill/ability, and licenses/credentials required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education • High School Diploma or GED Experience • 1-2 years experience in the field of Domestic and/or Sexual Violence preferred, or the same amount of residential services experience • Experience in social or human service field (domestic violence, sexual violence) preferred. Skills/Abilities • Strong oral and written communication skills • Strong organizational skills • Ability to problem solve and diffuse conflict under pressure • Demonstrate experience and ease working with a diverse population of clients • Ability to handle crisis situations with sensitivity and assertiveness • Demonstrates effectiveness as a member of a team as well as the ability to work independently and to take initiative • Flexibility and ability to prioritize job responsibilities • Ability to maintain personal balance and accomplish multiple tasks that require a variety of skills • Demonstrates skills of self-direction • Light clerical duties • Ability to maintain accurate data and documentation of client services • Provide and receive supervision • Work in basic computer programs such as MS Word & Excel. • Bilingual a plus. Licenses/Credentials • N/A

RESPONSIBILITIES: • Provide direct services to survivors of domestic violence. • Maintain Shelter Programming Statistics and Documentation. • Maintain a secure, clean, and respectful shelter location and work environment. • Maintain communication with case management team and other shelter staff. • Believe in and act in accordance with the agency’s mission statement and goals . • Document all client services. • Serving some meals, and managing the kitchen in the evening and weekends. • Cleaning as required. • Other duties as assigned by the supervisor.

Cover Letter & Resume to Whitney.Thomas@familyabusecenter.org

Crisis Line Advocate

Position Status:

Full-time FLSA: non-exempt (hourly)

Supervised by: Director of Finance

GENERAL DESCRIPTION AND PURPOSE: The overall responsibility of the Crisis Line Advocate is responsible for handling all hotline calls that come into the shelter during business hours. This person will do shelter screenings, legal department referrals, counseling referrals, and any other referrals that are needed for the client on the call. The Crisis Line Advocate will also ensure accuracy of all crisis line calls and other client data.

QUALIFICATIONS: The qualifications listed below are representative of the education, experience, skill/ability, and licenses/credentials required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Bachelor’s Degree (B.A.) required. Experience

• Experience in the field of domestic and/or sexual violence.

• Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. Skills/Abilities

• Strong oral and written communication skills

• Strong organizational skills.

• Ability to maintain accurate data and documentation of client services

• Ability to resolve conflict

• Provide and receive supervision

• Demonstrates effectiveness as a member of a team as well as the ability to work independently

•Work in basic computer programs such as MS Word & Excel.

• Bilingual preferred.

Licenses/Credentials

• N/A

RESPONSIBILITIES:

• Facilitate the daily operation of the crisis line.

• Attend staff meeting as required.

• Schedule and train any additional staff for the crisis line.

• Provide coverage of the crisis line during business hours

• Check Osnium data for accuracy.

• Maintenance of client and shelter records:

• Maintain communication with case management team and other shelter staff.

• Other duties as determined by the Director of Finance or the Director of Outreach and Legal Services

• Believe in and act in accordance with the agency’s mission statement and goals

• Experience working with diverse population and groups.

• Write routine reports, correspondence and appropriate case notes.

Cover letter and resume to whitney.thomas@familyabusecenter.org

Legal Advocate -Part time

Position Status: Part – time Legal Advocate

FLSA: non-exempt (hourly)

Supervised by: Director of Outreach and Legal Services

GENERAL DESCRIPTION AND PURPOSE: The Legal Advocate serves as a liaison between FAC and the legal system, assisting residential and non-residential clients as they navigate through the criminal justice and civil court process and access various crime victim assistance programs. Successful applicants will have experience working in the field of domestic and/or sexual violence or the legal field.

QUALIFICATIONS: The qualifications listed below are representative of the education, experience, skill/ability, and licenses/credentials required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education • Bachelor’s degree in Criminal Justice, pre-law, or social service, or equivalent combination of skills and experience • Master’s degree preferred

Experience • 1-3 years experience in the field of domestic and/or sexual violence preferred • Knowledge of criminal and civil proceedings • Experience working with diverse people and groups • Experience working for systemic changes in the community • Demonstrated effectiveness in working as both a leader and a team member

Skills/Abilities

• Fluency in both English and Spanish preferred but not required • Strong written and verbal communication skills

• Demonstrates experience and ease working with a diverse population of clients

• Demonstrates effectiveness as a member of a team as well as the ability to work independently

• Ability to resolve conflict, provide and receive supervision

• Demonstrates crisis intervention skills

• Maintain personal balance while accomplishing multiple tasks that require a variety of skills

• Strong organizational skills

• Flexibility and ability to prioritize job responsibilities

• Familiarity with Microsoft Office Products

Licenses/Credentials • N/A

RESPONSIBILITIES:

• Providing direct services to victims of family violence including, but not limited to, court accompaniment, assistance with filing for protective orders and crime victim’s compensation, crisis intervention, safety planning, emergency legal advocacy, basic case management, and information and referral regarding other legal resources.

• Provide community education and training to rural communities to help identify victims of family violence and provide or refer them to needed services

• Develop working relationships with law enforcement personnel, community agencies, faith-based organizations, district attorney, judges, medical professionals, volunteers, and other entities that work with or encounter victims of family violence

• Assist with crisis line coverage as needed

• Maintain case files of each client session and enter client statistical data in the electronic database

• Complete other duties as assigned by supervisor

• Believe in and act in accordance with the agency’s mission statement and goals

• Experience working with diverse population and groups.

• Write routine reports, correspondence and appropriate case notes.

• Document all client services as well as community outreach work

Send Cover letters and resume: shelly.mathews@familyabusecenter.org