Counseling Services Coordinator/Counselor

Job Title: Counseling Services Coordinator/Counselor
Reports to: Director of Case Management Services
FLSA Status: Exempt, Full-Time

SUMMARY OF POSITION
The Family Violence Counselor will provide individual and group counseling for primary and secondary victims of domestic violence. This position will also be responsible for the training, coordination and implementation of the crisis line.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provide counseling services to both non-residential and residential clients
• Supervise all counselors
• Coordinate development and delivery of therapeutic interventions for residential and non-residential clients in collaboration with staff
• Assist in training staff, interns, volunteers and community members on therapeutic or supportive interventions with domestic violence survivors as necessary
• Report statistics and outcomes in the counseling program as necessary
• Provide individual and group counseling
o Provide counseling services including diagnosing, assessing, and treating individuals utilizing crisis intervention, cognitive behavioral, solution focused, motivational interviewing, grief and loss, play therapy, and any other therapeutic techniques as necessary.
• Oversee training, coordination, and implementation of the crisis line
o Supervise crisis line volunteers as necessary
• Provide intensive case management when appropriate
• Provide domestic violence education to potential, current, and past primary/secondary victims of family violence
• Provide domestic violence education and awareness to community members as necessary
• Identify client needs and make referrals for services when appropriate
• Cultivate, maintain and coordinate a network of community support contacts and serve as liaison on behalf of clients when necessary
• Conduct program evaluations as necessary
• Provide task or field instruction for undergraduate and graduate level social work or counseling students as necessary
• Maintain appropriate documentation for clients as required by supervisor, funders, and agency
• Maintain responsibilities for primary crisis line shifts
• Fulfill staff on-call duties as necessary
• Complete other tasks as assigned by supervisor

QUALIFICATIONS
Education
• Master’s degree in social work or counseling required (LMSW, LCSW, or LPC)
Licensures/Credentials
• LMSW, LCSW, or LPC
Experience
• Experience in the field of domestic and/or sexual violence
• Experience working with adults and children in crisis
• Experience providing individual and group counseling for primary and secondary victims of domestic violence
• Experience within coordination, training, and implementation of a crisis line
Skills/Abilities
• Strong oral and written communication skills
• Experience working with a diverse population and groups
• Strong organizational skills
• Understands appropriate conflict resolution and demonstrates skill
• Ability to maintain personal balance while accomplishing multiple tasks that require a variety of skills
• Ability to provide and receive peer supervision
• Demonstrates effectiveness as a member of a team as well as the ability to work independently
• Demonstrates skills of self-direction
• Flexibility and ability to prioritize job responsibilities
• Bilingual preferred

Please send a resume and cover letter to Melissa.ishio@familyabusecenter.org

Resident Advocate

Position Status:           Part – Time Case Manager(s)               

FLSA:                         non-exempt (hourly)

Supervised by:             Shelter Manager

 

GENERAL DESCRIPTION AND PURPOSE:

The Family Abuse Center depends on the Resident Advocates to ensure that our shelter is staffed 24 hours a day, 7 days a week. The primary responsibilities of the Resident Advocates (RA) are to provide crisis intervention and referrals on the 24-hour crisis line and provide resident assistance to those in the 24-hour shelter. R.As approve admission to FAC in accordance with policies and procedures, provide front desk coverage (answering incoming calls, assisting residents at front desk, etc.) in between hotline calls as needed, provides shelter intakes to incoming shelter residents and help clients move and settle into shelter. Other duties include crisis intervention, meal preparation, maintaining client records, and ensuring confidentiality.
Current Need: Must be available overnight shifts, weekends, and over the holidays.

 

QUALIFICATIONS:

The qualifications listed below are representative of the education, experience, skill/ability, and licenses/credentials required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education

  • High School Diploma or GED

 

Experience

  • 1-2 years experience in the field of Domestic and/or Sexual Violence preferred, or the same amount of residential services experience
  • Experience in social or human service field (domestic violence, sexual violence) preferred.

 

Skills/Abilities

  • Strong oral and written communication skills
  • Strong organizational skills
  • Ability to problem solve and diffuse conflict under pressure
  • Demonstrate experience and ease working with a diverse population of clients
  • Ability to handle crisis situations with sensitivity and assertiveness
  • Demonstrates effectiveness as a member of a team as well as the ability to work independently and to take initiative
  • Flexibility and ability to prioritize job responsibilities
  • Ability to maintain personal balance and accomplish multiple tasks that require a variety of skills
  • Demonstrates skills of self-direction
  • Light clerical duties
  • Ability to maintain accurate data and documentation of client services
  • Provide and receive supervision
  • Work in basic computer programs such as MS Word & Excel.
  • Bilingual a plus.

 

Licenses/Credentials

  • N/A

 

RESPONSIBILITIES:

  • Provide direct services to survivors of domestic violence.
  • Maintain Shelter Programming Statistics and Documentation.
  • Maintain a secure, clean, and respectful shelter location and work environment.
  • Maintain communication with case management team and other shelter staff.
  • Believe in and act in accordance with the agency’s mission statement and goals .
  • Document all client services.
  • Serving some meals, and managing the kitchen in the evening and weekends.
  • Cleaning as required.
  • Other duties as assigned by the supervisor.

 

Send cover letters and resumes to whitney.thomas@familyabusecenter.org

Housing Case Manager

Position Status:           Case Manager(s)  (32 hours a week)             

FLSA:                            non-exempt (hourly)

Supervised by:             Director of Case Management Services

 

GENERAL DESCRIPTION AND PURPOSE:

The overall responsibility of the Case Manager is to provide case management services to housing clients to ensure they acquire the skills and resources necessary to become self-sufficient.

 

QUALIFICATIONS:

The qualifications listed below are representative of the education, experience, skill/ability, and licenses/credentials required. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions.

 

Education

  • Bachelor’s Degree (B.A.) in Social Work or related field. Master’s Degree (MSW) preferred.  Knowledge of crisis intervention, case management, social work theory and ethics;

Experience

  • Experience in the field of domestic and/or sexual violence.
  • Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Skills/Abilities

  • Strong oral and written communication skills
  • Strong organizational skills
  • Speak effectively before groups of clients.
  • Ability to maintain accurate data and documentation of client services
  • Ability to resolve conflict
  • Provide and receive supervision
  • Demonstrates effectiveness as a member of a team as well as the ability to work independently
  • Work in basic computer programs such as MS Word & Excel.
  • Bilingual preferred.

Licenses/Credentials

  • N/A

 

RESPONSIBILITIES:

  • Obtains relevant social history, performs needs assessment for clients, prepare service plan, assist in completion of personalized safety plan, and goals.
  • Provide case management to clients, offering referrals as necessary.
  • Provide current information on community resources including current information on employment, housing, legal options, and other services.
  • In accordance with the “team” philosophy of the agency, may occasionally be required to carry out or assist with grant related tasks in addition to the duties listed above.
  • Believe in and act in accordance with the agency’s mission statement and goals
  • Experience working with diverse population and groups.
  • Read and interpret documents such as operating manuals and professional journals.
  • Write routine reports, correspondence and appropriate case notes.
  • Document all client services as well as community outreach work

 

Send cover letters and resumes to Melissa.Ishio@familyabusecenter.org

HOPES Program Coordinator

Position Status: Full-time                   

FLSA: Non-exempt (hourly)    

Supervised by: Family Abuse Center Executive Director

 

GENERAL DESCRIPTION AND PURPOSE:          

The HOPES Program Coordinator oversees the HOPES Program including the Parents as Teachers affiliate. The Coordinator will be responsible for the implementation and coordination of service delivery, documentation and reporting, and community networking and outreach. Working with the Executive Director of the Family Abuse Center and the Director of Finance, the HOPES Program Coordinator will oversee the implementation of the program.

 

MINIMUM QUALIFICATIONS:

Education:

  • Master’s Degree in Education, Early Childhood Education or Human services preferred.
  • Bachelor’s Degree required

 

Experience:

  • 2 or more years’ experience in the field of early childhood development, education, home visitation preferred.
  • Experience supervising staff preferred.

 

Skills/Abilities

  • Strong communication and interpersonal skills.
  • Strong organizational and record keeping skills
  • Commitment to reflective supervision, data collection, and continuous quality improvement.
  • Computer skills; including web browsing, e-mail, Internet, and word-processing
  • Understanding of grant implementation.
  • Ability to maintain personal balance and accomplish multiple tasks that require a variety of skills

 

LICENSES/CREDENTIALS:

  • Supervision requires completeing the PAT Foundational and Model Implementation Trainings before delivering the PAT model or supervising parent educators.

 

RESPONSIBILITIES OF THE PROGRAM COORDINATOR:

  • Coordinate and monitor the delivery of services in accordance with all grant requirements including  PAT Essential Requirements, PAT Quality Standards, and affiliate policies and procedures
  • Coordinate HOPES Coalition in order to develop/maintain relationships with community organizations and leaders to help grow and sustain the program
  • Oversee direct recruitment efforts or participation in centralized intake system
  • Supervise all staff including parent educators (maintaining necessary documentation of the following activities)
    • Provide at least 2 hours of individual reflective supervision monthly to each parent educator and other HOPES professional staff.
    • Provide an orientation process for all staff including new parent educators that begins with hiring and continues throughout the first year after PAT training
    • Conduct at least 2 hours of staff meetings monthly that cover administrative issues and provide opportunities for review of implementation data, case discussion, peer support and skill building
    • Observe parent educators delivering services within 6 months after training and then at least annually thereafter, providing verbal and written feedback
    • Observe at least 1 group connection quarterly
    • Facilitate parent educators’ completion of an annual core-competencies self-assessment
    • Complete an annual performance evaluation of each parent educator, including written professional development goals
  • Ensure that parent educators obtain necessary professional development and renew certification with PATNC annually
  • Monitor service documentation, data collection and reporting.
  • Engage in quality assurance using PAT quality assurance tools
  • Facilitate continuous quality improvement
  • Maintain a case load of families (minimum of 8 families) enrolled in PAT

 

Send resumes and cover letters to Kathy.Reid@familyabusecenter.org