Full-time Housing Navigation Case Manager

Position Status: Full-Time
FLSA: Non-Exempt (hourly)       
Supervised by: Director of Housing

Please email resumes and cover letters to Kendra.Campos@familyabusecenter.org.


The overall responsibility of the Navigation Case Manager is to provide supportive assistance to shelter and housing clients by identifying housing needs and connecting them to available housing opportunities. This position will serve as the FAC liaison to the Heart of Texas’ Heart to Home Coordinated Entry system for any interested shelter resident or outreach client. Additionally, the Navigation Case Manager will provide intensive case management to housing clients to ensure they acquire the skills and resources necessary to become self-sufficient. Weekly home visits will be conducted in the clients’ homes. FAC follows the HUD Housing First Model.

The regular workday for this position will be within Family Abuse Center business hours, M-F, 8 a.m. to 6 p.m., except for special client activities (Group and after- hours client meetings). Work hours cannot exceed 40 hours per week without pre-approved overtime.

The qualifications listed below are representative of the education, experience, skill/ability, and licenses/credentials required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    • Bachelor’s Degree (B.A.) in Social Work or related field. Master’s Degree (MSW) preferred.  Knowledge of crisis intervention, case management, social work theory and ethics.


  • Experience in the field of domestic and/or sexual violence. 
  • Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. 


  • Strong oral and written communication skills
  • Strong organizational skills
  • Speak effectively before groups of clients.
  • Ability to maintain accurate data and documentation of client services
  • Ability to resolve conflict
  • Provide and receive supervision
  • Demonstrates effectiveness as a member of a team as well as the ability to work independently
  • Ability to maintain positive working relationships with outside agencies and organizations, including landlords and property management firms
  • Demonstrate proficiency in basic computer programs such as MS Word & Excel.
  • Bilingual preferred.


  • Valid Texas Driver's License and clear driving record.


  • Assist shelter residents with connection to Heart to Home by facilitating the access point process
  • Implement and manage a system of records for all clients assisted with Heart to Home facilitation
  • Maintain a caseload of 6 Housing program families in the first year and 9 families for year 2 and after.
  • Obtains relevant social history, performs needs assessment for clients, prepares service plan, assists in completion of personalized safety plan, and goals.
  • Provide weekly in-person case management to clients, offering referrals as necessary.
  • Ability to lift heavy objects and drive Cargo van for client move in/out
  • Personal vehicle and insurance for home visits
  • Availability to administer group one to two nights a week, depending on rotation of other departments.
  • Availability to meet with clients outside of normal business hours
  • Provide current information on community resources including current information on employment, housing, legal options, and other services.
  • In accordance with the “team” philosophy of the agency, may occasionally be required to carry out or assist with grant related tasks in addition to the duties listed above.
  • Believe in and act in accordance with the agency’s mission statement and goals
  • Experience working with diverse populations and groups.
  • Read and interpret documents such as operating manuals and professional journals.
  • Write routine reports, correspondence, and appropriate case notes.
  • Document all client services as well as community outreach work