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Shelter Case Manager

Position Status: Full-Time Case Manager(s)
FLSA: Non-exempt (hourly)
Supervised by: Family Abuse Center Executive Director

Please email resumes and cover letters to whitney.thomas@familyabusecenter.org.

GENERAL DESCRIPTION AND PURPOSE:          

The overall responsibility of the Case Manager is to provide case management services to residential program participants; facilitate evening groups; on-call responsibilities on evenings and weekends, assure the coordination of services with other agencies; assist with the coordination of necessary shelter programs/activities; provide therapeutic interventions as appropriate.  As needed this position also provides coverage to the crisis line, meal preparation, and complete intakes for incoming shelter residents as needed.

QUALIFICATIONS:

The qualifications listed below are representative of the education, experience, skill/ability, and licenses/credentials required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:      

  • Bachelor’s Degree in Human Services field or equivalent experience
  • Master’s Degree in Human Services field preferred

Experience:

  • Experience in the field of domestic and/or sexual violence, preferred.
  • Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Skills/Abilities

  • Strong oral and written communication skills
  • Demonstrated experience and ease working with a diverse population of clients.
  • Ability to handle crisis situations with sensitivity and assertiveness
  • Strong organizational skills
  • Speak effectively before groups of clients.
  • Ability to maintain accurate data and documentation of client services
  • Flexibility and ability to prioritize job responsibilities
  • Ability to provide and receive supervision
  • Demonstrates effectiveness as a member of a team as well as the ability to work independently
  • Work in basic computer programs such as MS Word & Excel.
  • Demonstrates skills of self-direction
  • Bilingual preferred.

License/Credentials:

  • N/A

RESPONSIBILITIES OF THE PROGRAM COORDINATOR:

  • Provide case management to primary and secondary survivors of domestic violence.
  • Coordinate and implement evening shelter groups.
  • Provide crisis intervention as necessary.
  • Provide support for all other FAC programs.
  • Maintain shelter programming statistics.
  • Maintain communication with case management team and other shelter staff.
  • Informally supervise interns and volunteers as necessary.
  • Provide crisis line coverage as necessary.
  • On call evenings, nights and weekends on a rotation with other staff.
  • Believe in and act in accordance with the agency’s mission statement and goals
  • Experience working with diverse population and groups.
  • Read and interpret documents such as operating manuals and professional journals. 
  • Write routine reports, correspondence and appropriate case notes.
  • Document all client services as well as community outreach work.
  • Available to work at least one weekend and one overnight shift monthly.
  • Serving some meals, and managing the kitchen in the evening and weekends.
  • Cleaning as required.
  • Perform other duties as assigned.