Workforce Case Management Specialist

Position Status: Full – Time Case Manager(s)

FLSA: non-exempt (hourly)

Supervised by: Director of Case Management Services GENERAL

DESCRIPTION AND PURPOSE: The overall responsibility of the Case Manager is to provide case management services to housing clients to ensure they acquire the skills and resources necessary to become self-sufficient.

QUALIFICATIONS: The qualifications listed below are representative of the education, experience, skill/ability, and licenses/credentials required. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions.

Education • Bachelor’s Degree (B.A.) in Social Work or related field. Master’s Degree (MSW) preferred. Knowledge of crisis intervention, case management, social work theory and ethics;

Experience • Experience in the field of domestic and/or sexual violence. • Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.


• Strong oral and written communication skills

• Strong organizational skills

• Speak effectively before groups of clients.

• Ability to maintain accurate data and documentation of client services

• Ability to resolve conflict

• Provide and receive supervision

• Demonstrates effectiveness as a member of a team as well as the ability to work independently

• Work in basic computer programs such as MS Word & Excel.

• Bilingual preferred.

Licenses/Credentials • N/A

RESPONSIBILITIES: • Obtains relevant social history, performs needs assessment for clients and goals, specifically on economic literacy and workforce readiness. • Provides all shelter and housing clients with group opportunities to learn about economic literacy and workforce readiness. • Provide individual coaching to clients on economic literacy and workforce readiness, offering referrals as necessary. • Provide current information on community resources including current information credit recovery, banking, workforce readiness. • Provide on-call and crisis line coverage as necessary. • In accordance with the “team” philosophy of the agency, may occasionally be required to carry out or assist with grant related tasks in addition to the duties listed above. • Believe in and act in accordance with the agency’s mission statement and goals • Experience working with diverse population and groups. • Read and interpret documents such as operating manuals and professional journals. • Write routine reports, correspondence and appropriate case notes. • Document all client services as well as community outreach work

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