Shelter Case Manager

Position Status:           Full TimeCase Manager(s)                   

FLSA:                       non-exempt (hourly)

Supervised by:             Director of Case Management Services



The overall responsibility of the Case Manager is to provide case management services to residential program participants; facilitate evening groups; on call responsibilities on evenings and weekends, assure the coordination of services with other agencies; assist with the coordination of necessary shelter programs/activities; and provide therapeutic interventions as appropriate. As needed this position also provides coverage to the crisis line.



The qualifications listed below are representative of the education, experience, skill/ability, and licenses/credentials required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



  • Bachelor’s Degree in Human Services field or equivalent experience
  • Master’s Degree in Human Services field preferred



  • Experience in the field of domestic and/or sexual violence, preferred.
  • Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.



  • Strong oral and written communication skills
  • Demonstrated experience and ease working with a diverse population of clients.
  • Ability to handle crisis situations with sensitivity and assertiveness
  • Strong organizational skills
  • Speak effectively before groups of clients.
  • Ability to maintain accurate data and documentation of client services
  • Flexibility and ability to prioritize job responsibilities
  • Ability to provide and receive supervision
  • Demonstrates effectiveness as a member of a team as well as the ability to work independently
  • Work in basic computer programs such as MS Word & Excel.
  • Demonstrates skills of self-direction
  • Bilingual preferred.



  • N/A



  • Provide case management to primary and secondary survivors of domestic violence.
  • Coordinate and implement evening shelter groups.
  • Provide crisis intervention as necessary.
  • Provide support for all other FAC programs.
  • Maintain shelter programming statistics.
  • Maintain communication with case management team and other shelter staff.
  • Informally supervise interns and volunteers as necessary.
  • Perform other duties as assigned.
  • Provide on-call and crisis line coverage as necessary.
  • On call evenings and weekends on a rotation with other staff.
  • Believe in and act in accordance with the agency’s mission statement and goals
  • Experience working with diverse population and groups.
  • Read and interpret documents such as operating manuals and professional journals.
  • Write routine reports, correspondence and appropriate case notes.
  • Document all client services as well as community outreach work

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