Position Status: Case Manager(s)
FLSA: non-exempt (hourly)
Supervised by: Director of Case Management Services
GENERAL DESCRIPTION AND PURPOSE:
The overall responsibility of the Lead Case Manager is to provide case management services to residential clients; facilitate evening groups; assure the coordination of services with other agencies; assist with the coordination of necessary shelter programs/activities; provide therapeutic interventions as appropriate; and coordinate/ supervise staff. As needed this position also provides coverage to the crisis line, and represents FAC at community events.
The qualifications listed below are representative of the education, experience, skill/ability, and licenses/credentials required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Master’s Degree in Social Work (MSW) required, with a minimum of two years’ experience working in case management.
- 1-2 years’ experience in the field of Domestic and/or Sexual Violence preferred, or the same amount of residential services and/or case management experience.
- Strong written and verbal communication skills
- Demonstrated experience and ease working with a diverse population of clients
- Ability to handle crisis situations with sensitivity and assertiveness
- Strong organizational skills including attention to details
- Demonstrates effectiveness as a member of a team as well as the ability to work independently and to take initiative
- Flexibility and ability to prioritize job responsibilities
- Ability to provide and receive peer supervision
- Ability to maintain personal balance and accomplish multiple tasks that require a variety of skills
- Demonstrates skills of self-direction
- Work in basic computer programs such as MS Word & Excel.
- Bilingual preferred.
- Provide case management to primary and secondary survivors of domestic violence.
- Coordinate and implement evening shelter groups.
- Provide crisis intervention as necessary.
- Provide support for all other FAC programs.
- Maintain shelter programming statistics in data base and client files
- Maintain communication with case management team and other shelter staff.
- Informally supervise interns and volunteers as necessary.
- Provide on-call and crisis line coverage as necessary.
- Supervise other case managers and resident advocates
- Believe in and act in accordance with the agency’s mission statement and goals
- Write routine reports, correspondence and appropriate case notes.
- Document all client services as well as community outreach work
Send resumes and cover letters to Melissa.Ishio@familyabusecenter.org.