Lead Shelter Case Manager

Position Status:           Case Manager(s)                     

FLSA:                         non-exempt (hourly)

Supervised by:             Director of Case Management Services



The overall responsibility of the Lead Case Manager is to provide case management services to residential clients; facilitate evening groups; assure the coordination of services with other agencies; assist with the coordination of necessary shelter programs/activities; provide therapeutic interventions as appropriate; and coordinate/ supervise staff.  As needed this position also provides coverage to the crisis line, and represents FAC at community events.




The qualifications listed below are representative of the education, experience, skill/ability, and licenses/credentials required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



  • Master’s Degree in Social Work (MSW) required, with a minimum of two years’ experience working in case management.



  •  1-2 years’ experience in the field of Domestic and/or Sexual Violence preferred, or the same amount of residential services and/or case management experience.




  • Strong written and verbal communication skills
  • Demonstrated experience and ease working with a diverse population of clients
  • Ability to handle crisis situations with sensitivity and assertiveness
  • Strong organizational skills including attention to details
  • Demonstrates effectiveness as a member of a team as well as the ability to work independently and to take initiative
  • Flexibility and ability to prioritize job responsibilities
  • Ability to provide and receive peer supervision
  • Ability to maintain personal balance and accomplish multiple tasks that require a variety of skills
  • Demonstrates skills of self-direction
  • Work in basic computer programs such as MS Word & Excel.
  • Bilingual preferred.



  • N/A



  • Provide case management to primary and secondary survivors of domestic violence.
  • Coordinate and implement evening shelter groups.
  • Provide crisis intervention as necessary.
  • Provide support for all other FAC programs.
  • Maintain shelter programming statistics in data base and client files
  • Maintain communication with case management team and other shelter staff.
  • Informally supervise interns and volunteers as necessary.
  • Provide on-call and crisis line coverage as necessary.
  • Supervise other case managers and resident advocates
  • Believe in and act in accordance with the agency’s mission statement and goals
  • Write routine reports, correspondence and appropriate case notes.
  • Document all client services as well as community outreach work

Send resumes and cover letters to Melissa.Ishio@familyabusecenter.org.  

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